ZigZag Global
Smarter returns for retail.
Overview
ZigZag Global is a SaaS platform that helps retailers manage their returns domestically and internationally. It provides a branded online returns portal, connects retailers to a global network of carriers and warehouses, and uses data analytics to help reduce the cost and complexity of reverse logistics. The platform focuses on sustainability and offering flexible return options to the customer.
✨ Key Features
- Customisable, localized returns portal
- Global network of 220+ warehouses and 450+ carriers
- Paperless returns
- Flexible return methods (drop-off, pick-up, in-store)
- Paid returns functionality with A/B testing
- Analytics dashboard for insights on return rates and behavior
- Exchanges and store credit options
🎯 Key Differentiators
- Extensive global logistics network for cross-border returns
- Strong focus on data analytics to optimize returns
- Advanced paid returns functionality
Unique Value: Simplifies the complexity of global e-commerce returns through a single platform, reducing costs and improving the customer experience for international brands.
🎯 Use Cases (4)
✅ Best For
- Cross-border returns management for global brands
- Implementing paid returns strategies to recoup costs
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Retailers with purely domestic, simple returns processes might not need the extensive global network
🏆 Alternatives
Offers a more robust and extensive global network for logistics and carrier management compared to many competitors.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
💰 Pricing
✓ 14-day free trial
Free tier: Varies, free plan available on Shopify App Store.
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