Rich Returns
Exceptional Return & Exchange Experiences.
Overview
Rich Returns provides a self-service returns portal for Shopify merchants to automate and streamline their returns process. The platform focuses on retaining revenue by encouraging exchanges over refunds and improving customer satisfaction with a smooth, branded experience. It features automatic prepaid label generation, customizable return rules, and integrations with key e-commerce tools.
✨ Key Features
- Self-service, custom-branded return portal
- Mobile returns through the Shopify Shop app
- Automated prepaid return labels from 100+ carriers
- Automated rules for returns and exchanges
- Automatic refunds, exchanges, and store credit
- Customer notifications and real-time tracking
- API for connecting with ERP, IMS, CRM, and 3PL systems
🎯 Key Differentiators
- Tight integration with the Shopify Shop app for a mobile-first experience
- Competitive pricing for small and growing businesses
- Extensive carrier integrations for international label generation
Unique Value: Simplifies and automates the returns process for Shopify merchants, with a unique focus on a mobile-first experience through the Shop app.
🎯 Use Cases (4)
✅ Best For
- Streamlining returns for small to medium-sized Shopify merchants
- Integrating returns management directly into the Shopify ecosystem
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses not operating on the Shopify platform
🏆 Alternatives
Offers a more integrated Shopify experience and more affordable entry-level plans compared to larger, platform-agnostic solutions.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Plus tier)
💰 Pricing
✓ 30-day free trial
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