Manhattan Active Omni
Profitably deliver on the omnichannel customer experience promise.
Overview
Manhattan Active Omni is a comprehensive, cloud-native platform for modern retail. It unifies various aspects of commerce, including point of sale, order management, and customer service, into a single application. Its returns management capabilities are integrated within this broader system, allowing for seamless handling of returns across all channels (in-store, online) and providing real-time visibility into inventory and customer interactions.
✨ Key Features
- Unified Order Management across all channels
- Digital Self-Service for customers (track shipments, initiate returns)
- Real-time inventory visibility
- Store Inventory & Fulfillment (ship-from-store, BOPIS)
- Integrated Point of Sale (POS)
- Customer Engagement and Service tools (CRM)
- Advanced order routing and optimization
🎯 Key Differentiators
- Truly unified, single cloud-native application for all omni-channel functions
- Microservices architecture allows for continuous updates and scalability
- Combines supply chain expertise with retail commerce solutions
Unique Value: Provides a single, unified platform to manage all aspects of omnichannel retail, from customer engagement to order fulfillment and returns, eliminating data silos and creating a seamless experience.
🎯 Use Cases (4)
✅ Best For
- Enabling buy-online-return-in-store (BORIS) capabilities for large retailers
- Providing a single view of the customer and inventory across an entire enterprise
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small e-commerce businesses that only need a simple returns portal
- Companies without physical store locations
🏆 Alternatives
Unlike suites of separate products, Manhattan Active Omni is a single application, which provides a more seamless and integrated experience for managing complex retail operations.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
💰 Pricing
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