WATI
WhatsApp Team Inbox & Automation
Overview
WATI (WhatsApp Team Inbox) is a customer engagement software built on the official WhatsApp Business API. It provides a shared team inbox, a no-code chatbot builder, broadcasting tools, and integrations with popular CRMs. It's designed to help businesses manage high volumes of WhatsApp conversations, automate responses, and run marketing campaigns.
✨ Key Features
- Shared Team Inbox
- No-Code Chatbot Builder
- Bulk Messaging & Campaigns
- CRM Integration (Zoho, HubSpot)
- Message Scheduling
- Analytics Dashboard
🎯 Key Differentiators
- Strong focus exclusively on the WhatsApp ecosystem.
- User-friendly no-code chatbot builder.
- Affordable entry-level pricing for small teams.
Unique Value: Provides an all-in-one, easy-to-use platform for businesses to manage and automate their entire customer lifecycle on WhatsApp.
🎯 Use Cases (4)
✅ Best For
- Running promotional broadcasts to thousands of users.
- Automating answers to frequently asked questions.
- Providing real-time customer service through a shared inbox.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses that need to manage multiple communication channels (e.g., Instagram, Telegram) in one inbox.
🏆 Alternatives
More focused on WhatsApp than omnichannel platforms, and often more affordable for teams starting out with WhatsApp marketing.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Business tier)
🔒 Compliance & Security
💰 Pricing
✓ 7-day free trial
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