Trengo
The all-in-one customer engagement platform.
Overview
Trengo is a customer engagement platform that combines a multi-channel team inbox with automation tools like chatbots and flowbots. It allows teams to collaborate on conversations from email, WhatsApp, live chat, social media, and more, all from one view. The platform is designed to help teams work more efficiently and improve the customer experience.
✨ Key Features
- Omnichannel Shared Inbox (Email, WhatsApp, Chat, Social)
- Chatbots & Flowbots
- Team Collaboration Features
- Knowledge Base
- Built-in VoIP
- Analytics
🎯 Key Differentiators
- Combines a wide array of channels, including voice, into one inbox.
- Strong focus on team collaboration features.
- ISO 27001 certified, indicating a high standard of security.
Unique Value: Provides a single platform for all customer-facing and internal communication, breaking down silos and improving team efficiency.
🎯 Use Cases (4)
✅ Best For
- Multi-channel SMB support
- WhatsApp customer service
- E-commerce and retail support
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Teams needing only a basic email ticketing system
- Businesses looking for a free solution
🏆 Alternatives
Offers a broader range of channels, including traditional ones like voice and email, compared to messaging-focused platforms.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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