Trengo

The all-in-one customer engagement platform.

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Overview

Trengo is a customer engagement platform that combines a multi-channel team inbox with automation tools like chatbots and flowbots. It allows teams to collaborate on conversations from email, WhatsApp, live chat, social media, and more, all from one view. The platform is designed to help teams work more efficiently and improve the customer experience.

✨ Key Features

  • Omnichannel Shared Inbox (Email, WhatsApp, Chat, Social)
  • Chatbots & Flowbots
  • Team Collaboration Features
  • Knowledge Base
  • Built-in VoIP
  • Analytics

🎯 Key Differentiators

  • Combines a wide array of channels, including voice, into one inbox.
  • Strong focus on team collaboration features.
  • ISO 27001 certified, indicating a high standard of security.

Unique Value: Provides a single platform for all customer-facing and internal communication, breaking down silos and improving team efficiency.

🎯 Use Cases (4)

Managing high volumes of customer inquiries from various channels Automating customer service with chatbots Providing support via WhatsApp Business Collaborating on complex customer cases

✅ Best For

  • Multi-channel SMB support
  • WhatsApp customer service
  • E-commerce and retail support

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Teams needing only a basic email ticketing system
  • Businesses looking for a free solution

🏆 Alternatives

Front Intercom Zendesk

Offers a broader range of channels, including traditional ones like voice and email, compared to messaging-focused platforms.

💻 Platforms

Web iOS Android API

🔌 Integrations

Shopify Salesforce HubSpot Zapier Pipedrive WhatsApp Business API

🛟 Support Options

  • ✓ Email Support
  • ✓ Live Chat
  • ✓ Phone Support
  • ✓ Dedicated Support (Enterprise tier)

🔒 Compliance & Security

✓ GDPR ✓ ISO 27001 ✓ SSO ✓ ISO 27001

💰 Pricing

$20.00/mo

✓ 14-day free trial

Visit Trengo Website →