Twilio

Powering the future of business communications.

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Overview

Twilio is a cloud communications platform as a service (CPaaS) company that allows software developers to programmatically make and receive phone calls, send and receive text messages, and perform other communication functions using its web service APIs. It offers a suite of tools for building scalable, reliable, and customized communication experiences within any application.

✨ Key Features

  • Programmable Messaging (SMS/MMS)
  • Programmable Voice
  • Programmable Video
  • Email API (SendGrid)
  • Flex (Cloud Contact Center)
  • Global Carrier Network
  • Two-Factor Authentication (Verify API)
  • Marketing Campaigns

🎯 Key Differentiators

  • Developer-first approach with extensive documentation and community support.
  • Highly scalable and reliable infrastructure.
  • Broadest set of communication APIs available on the market.

Unique Value: Empowers developers to build any communication experience imaginable with a flexible, reliable, and scalable set of APIs.

🎯 Use Cases (6)

Bulk SMS/MMS Marketing Appointment Reminders Transactional Alerts & Notifications Customer Support Call Centers Two-Factor Authentication In-app Chat and Video

✅ Best For

  • Sending security notifications and emergency alerts
  • Delivering marketing offers
  • Automating appointment reminders

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Businesses needing a simple, out-of-the-box UI without any development

🏆 Alternatives

MessageBird Vonage Sinch

Offers more flexibility and control than all-in-one SaaS platforms but requires development resources to implement and manage.

💻 Platforms

Web API iOS Android

🔌 Integrations

Salesforce HubSpot Zapier Genesys Segment Various CRMs and marketing platforms

🛟 Support Options

  • ✓ Email Support
  • ✓ Live Chat
  • ✓ Phone Support
  • ✓ Dedicated Support (Enterprise tier)

🔒 Compliance & Security

✓ SOC 2 ✓ HIPAA ✓ BAA Available ✓ GDPR ✓ ISO 27001 ✓ SSO ✓ SOC 2 Type II ✓ ISO 27001 ✓ HIPAA

💰 Pricing

Contact for pricing
Free Tier Available

✓ 14-day free trial

Free tier: Free trial with a small credit to test APIs.

Visit Twilio Website →