Tidio
A better way to connect with your customers.
Overview
Tidio is a customer experience tool designed for small and medium-sized businesses. It combines live chat, AI-powered chatbots (Lyro), and a shared inbox for various channels like email and Messenger. Tidio aims to help businesses increase sales, provide excellent support, and automate customer interactions without a steep learning curve.
✨ Key Features
- Lyro AI Chatbot
- Live Chat
- Shared Inbox (Email, Messenger)
- Ticketing System
- Customizable Chat Widget
- Visitor Tracking
- Canned Responses
- Mobile App
🎯 Key Differentiators
- Strong free forever plan
- Integrated AI chatbot (Lyro) is very capable for the price point
- Ease of use for small businesses
Unique Value: Tidio offers a powerful, all-in-one customer communication tool with a generous free plan, making advanced AI chatbots and live chat accessible to small businesses.
🎯 Use Cases (4)
✅ Best For
- Reducing cart abandonment with proactive chat
- Automating lead capture outside of business hours
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Large enterprises with complex, multi-departmental support needs
🏆 Alternatives
Compared to competitors, Tidio provides a more budget-friendly entry point with a strong focus on AI automation that is simple to set up and use.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
🔒 Compliance & Security
💰 Pricing
✓ 7-day free trial
Free tier: 50 live chat conversations, 100 AI chatbot conversations per month
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