LiveChat
The best AI live chat software for business, perfect for ecommerce and B2B.
Overview
LiveChat is a comprehensive customer service platform that offers live chat, chatbot, help desk software, and web analytics capabilities. It's designed to help businesses connect with their customers in real-time to boost sales and improve customer satisfaction. It supports various integrations and is available on web, desktop, and mobile platforms.
✨ Key Features
- AI Chatbot
- Ticketing System
- Chat Routing
- Canned Responses
- Website Visitor Tracking
- Proactive Chat Invitations
- Reporting & Analytics
- File Sharing
- Product Cards
🎯 Key Differentiators
- Highly reliable and feature-rich core live chat product.
- Excellent user interface for agents.
- Extensive marketplace of integrations.
Unique Value: Provides a best-in-class live chat solution that is powerful, reliable, and easy for support and sales teams to use, backed by a comprehensive customer service platform.
🎯 Use Cases (4)
✅ Best For
- Improving customer satisfaction through instant support
- Increasing conversion rates with proactive chat
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses needing a completely free solution
🏆 Alternatives
More focused on being an excellent live chat and ticketing tool than all-in-one marketing automation platforms, often resulting in a more polished agent experience for its core function.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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