Podium
The platform for local businesses.
Overview
Podium is an interaction management platform designed specifically for local businesses. It helps businesses improve their online reputation by gathering reviews, communicate with customers via text messaging, and process payments. The platform consolidates customer interactions from channels like Google, Facebook, and website chat into a single inbox.
✨ Key Features
- Reviews - Get more reviews on Google, Facebook, and more.
- Webchat - Turn website visitors into customers.
- Inbox - Manage all customer messages in one place.
- Phones - Business phone system with texting capabilities.
- Payments - Collect payments via text.
- Campaigns - Text message marketing.
🎯 Key Differentiators
- Hyper-focused on the needs of local, brick-and-mortar businesses
- Seamlessly converts webchats into text message conversations
- Strong tools for generating online reviews
Unique Value: Podium helps local businesses win by modernizing their customer interactions, from getting discovered online to earning repeat business, all through the convenience of text messaging.
🎯 Use Cases (5)
✅ Best For
- Sending automated text messages to customers after a service to request a Google review.
- Answering questions and scheduling appointments with customers through the Webchat widget.
- Sending payment links to customers via text for easy, contactless payment.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Large B2B enterprises with complex support needs.
- Companies that primarily communicate via email.
- Online-only businesses with no physical locations.
🏆 Alternatives
Unlike general-purpose chat tools, Podium is built specifically for the workflow of a local business. Its strength lies in turning every interaction, whether online or offline, into a textable contact that can be used for reviews, marketing, and payments.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies by plan tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: N/A
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