OnProcess Technology
The world's leading provider of service supply chain optimization.
Overview
OnProcess is not a pure software vendor but a technology-enabled services provider. They combine their proprietary technology platform, Agora, with managed services to handle complex post-sale supply chains for clients. This includes managing dispatch, parts planning, and the entire reverse logistics process, from recovery and returns to repair and refurbishment. They focus on driving efficiency and customer experience through data analytics and process optimization.
✨ Key Features
- Managed Reverse Logistics Services
- Proprietary Control Tower Platform (Agora)
- Asset Recovery & Returns Management
- Service & Repair Operations Management
- Advanced Analytics & Process Optimization
🎯 Key Differentiators
- Hybrid model of technology and managed services
- Deep domain expertise in post-sale supply chains
- Proprietary Agora platform with advanced analytics
Unique Value: Delivers guaranteed outcomes (e.g., improved asset recovery rates, reduced costs) by combining a powerful technology platform with deep operational expertise and managed services.
🎯 Use Cases (4)
✅ Best For
- Managing the service and reverse logistics for major technology, telecom, and medical device companies.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies looking for a self-service, off-the-shelf software product
🏆 Alternatives
Unlike pure software companies, OnProcess takes on the operational execution. Unlike traditional BPOs, their service is underpinned by a proprietary, analytics-driven technology platform.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (Managed Service tier)
🔒 Compliance & Security
💰 Pricing
Free tier: N/A
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