ReverseLogix

The only end-to-end returns management system.

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Overview

ReverseLogix is a comprehensive, end-to-end returns management system (RMS) designed to manage, track, and optimize the entire reverse logistics process. The platform coordinates all aspects of the returns journey, including recommerce and after-sales care, integrating with other supply chain systems to provide a centralized view. It helps businesses reduce costs, improve efficiency, and enhance customer satisfaction in handling returns.

✨ Key Features

  • End-to-end returns management
  • Automated Return Authorization (RMA)
  • Configurable workflows for receiving, inspection, and disposition
  • Repair and refurbishment management
  • Recommerce and liquidation channel management
  • Analytics and reporting on returns data
  • Integration with WMS, ERP, and e-commerce platforms.

🎯 Key Differentiators

  • Manages the full, end-to-end lifecycle, not just the customer-facing initiation
  • Highly configurable for complex B2B and repair/refurbishment workflows
  • Purpose-built for reverse logistics, not an add-on to a forward logistics platform.

Unique Value: Provides a single, centralized system to manage the entire returns lifecycle, transforming a cost center into a competitive advantage through efficiency and data insights.

🎯 Use Cases (5)

Managing e-commerce customer returns Processing B2B returns and warranties Coordinating repair and refurbishment operations Optimizing product resale and recycling channels Supporting product-as-a-service models

✅ Best For

  • Streamlining the entire returns process from initiation to sorting and refund, reducing costs.

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Companies with very low return volumes
  • Businesses that only need a simple customer-facing returns portal

🏆 Alternatives

Loop Returns Narvar Happy Returns

Offers more operational depth and configurability for the entire backend process (inspection, repair, disposition) compared to competitors that focus primarily on the customer return initiation experience.

💻 Platforms

Web Mobile API

🔌 Integrations

Shopify Salesforce NetSuite SAP Major WMS and TMS systems

🛟 Support Options

  • ✓ Email Support
  • ✓ Live Chat
  • ✓ Phone Support
  • ✓ Dedicated Support (All tier)

🔒 Compliance & Security

✓ SOC 2 ✓ GDPR ✓ SSO ✓ SOC 2 Type II

💰 Pricing

Contact for pricing
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