IT Glue
Your single source of truth.
Overview
IT Glue is a market-leading IT documentation platform designed for MSPs. While not a traditional CRM or PSA, it is a critical part of the MSP software stack, serving as the central repository for all client information, including configurations, passwords, processes, and assets. It integrates with major PSA and RMM tools to link documentation directly to tickets and devices, effectively acting as the knowledge and information hub of the MSP's CRM strategy.
✨ Key Features
- Centralized IT Documentation
- Password Management
- Relationship Mapping
- Asset Tracking
- Standard Operating Procedures (SOPs)
- Secure Data Storage
🎯 Key Differentiators
- Deep integrations with the MSP software ecosystem (PSA/RMM)
- Structured documentation templates designed for IT
- Market leadership and large user community
Unique Value: Creates a single source of truth for all IT information, empowering teams to resolve issues faster, reduce errors, and improve service quality.
🎯 Use Cases (2)
✅ Best For
- Standardizing and securing client documentation
- Improving technician efficiency by providing quick access to information
- Facilitating team collaboration and knowledge sharing
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies needing a tool for sales pipeline management or project billing
- Users looking for a standalone ticketing system
🏆 Alternatives
Offers a more structured and MSP-centric approach to documentation than general-purpose wikis like Confluence, and has broader integrations than competitors like Hudu.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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