ConnectWise PSA (formerly Manage)
The Industry-Leading PSA for TSPs.
Overview
ConnectWise PSA is a professional services automation (PSA) platform that serves as the central hub for many MSPs. It integrates all aspects of the business, including service delivery, sales, marketing, finance, and project management. Its reporting capabilities are extensive, allowing MSPs to track nearly every metric related to their business and client services.
✨ Key Features
- Service Ticketing
- Time and Expense Tracking
- Project Management
- Billing and Invoicing
- Sales and CRM
- Procurement
- Extensive Reporting
🎯 Key Differentiators
- Vast ecosystem of integrations (the ConnectWise Marketplace)
- Comprehensive feature set covering all aspects of an MSP business
- Long-standing market leader with a large user base
Unique Value: Provides a single, powerful platform to run an entire technology solutions business, with deep reporting capabilities to provide visibility into every corner of the operation.
🎯 Use Cases (4)
✅ Best For
- Centralizing business operations for efficiency
- Automating billing and contract management
- Integrating with RMM tools for seamless service delivery
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small MSPs or those who find the platform too complex
- Users who prioritize a modern, simple user interface
🏆 Alternatives
Offers a more comprehensive and deeply integrated platform than many competitors, but this comes with a steeper learning curve and potentially higher complexity.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
🔒 Compliance & Security
💰 Pricing
Free tier: N/A
🔄 Similar Tools in Executive Reporting MSP
BrightGauge
Business intelligence and reporting platform for MSPs....
CloudRadial
A client portal and account management platform for MSPs....
Lifecycle Insights
Automates asset lifecycle management, warranty lookups, and QBR reporting....
MSPCFO
Financial and operational analytics platform for MSPs....
NinjaOne
Unified IT operations platform with RMM, ticketing, and reporting....
Syncro
Combined RMM and PSA platform with integrated reporting....