ConnectWise ITBoost
IT documentation software & tools.
Overview
ITBoost, now known as ConnectWise Documentation, is an IT documentation software designed to be a central source of truth for TSPs (Technology Service Providers). It aims to reduce costs and complexity by consolidating various documentation tools. Its primary strength lies in its deep integration with other ConnectWise products like ConnectWise PSA and Automate, providing a seamless experience for MSPs using that ecosystem.
✨ Key Features
- Centralized Documentation
- Password Management
- Customer Knowledge Base
- Asset Discovery & Tracking
- SOP Management
- SSL & Domain Expiration Tracking
- BI Dashboard
🎯 Key Differentiators
- Unparalleled integration with the ConnectWise product suite.
- One-click onboarding for existing ConnectWise PSA partners.
- Built-in business intelligence dashboards.
Unique Value: Offers the most seamless and integrated documentation experience for MSPs using ConnectWise, centralizing information where technicians already work.
🎯 Use Cases (3)
✅ Best For
- Providing technicians working in ConnectWise PSA with one-click access to relevant documentation.
- Standardizing processes through built-in SOP templates.
- Tracking asset expirations to generate new sales opportunities.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- MSPs not using the ConnectWise ecosystem.
- Teams looking for a lightweight, simple documentation tool.
🏆 Alternatives
While competitors integrate with ConnectWise, ITBoost's native connection is deeper, providing a more unified workflow for users of the platform.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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