SupportBee
A better way to handle customer support emails.
Overview
SupportBee is a help desk software focused on providing a simple and efficient shared inbox for team collaboration on customer emails. It turns support requests into tickets that can be assigned and tracked. As part of its feature set, SupportBee offers a basic, brandable customer portal where customers can view the status of their current and past tickets, helping to reduce follow-up inquiries.
✨ Key Features
- Shared Inbox for Teams
- Email Ticketing System
- Customer Portal for Ticket Tracking
- Knowledge Base
- Collision Detection
- Private Comments
- Basic Reporting
🎯 Key Differentiators
- Extreme simplicity and focus on core features
- Clean, email-like interface
- Affordable and straightforward pricing
Unique Value: Provides the essential features of a ticketing system in a simple, uncluttered, and collaborative email-based workflow.
🎯 Use Cases (4)
✅ Best For
- Collaborative email support for small to medium-sized businesses.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies needing an omnichannel helpdesk with phone or social media integration.
🏆 Alternatives
SupportBee is intentionally less feature-rich than its competitors, making it faster to learn and easier to use for teams that only need the basics of a shared inbox.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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