SolarWinds Service Desk
An ITSM solution that understands what it takes to successfully manage your employee services.
Overview
SolarWinds Service Desk is a comprehensive IT Service Management (ITSM) solution that helps organizations manage and streamline their IT support. It includes modules for incident management, service catalog, change management, and a fully integrated IT asset management (ITAM) suite. The platform is designed to improve service delivery and employee satisfaction.
✨ Key Features
- Incident Management
- IT Asset Management (ITAM)
- Service Catalog and Self-Service Portal
- Change Management
- Configuration Management Database (CMDB)
- Knowledge Base
- Employee Service Portal
🎯 Key Differentiators
- Strong, integrated IT asset management capabilities.
- AI-powered smart suggestions for ticket resolution.
- Part of the broader SolarWinds ecosystem of IT management tools.
Unique Value: Combines a full-featured, ITIL-aligned service desk with powerful, integrated IT asset management to provide a holistic view of IT services and infrastructure.
🎯 Use Cases (4)
✅ Best For
- Centralizing IT support requests and incident resolution.
- Discovering and managing all hardware and software assets.
- Automating workflows for change requests and service approvals.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- MSPs needing multi-tenant billing and RMM.
- Very small teams needing only basic ticketing.
🏆 Alternatives
Offers more robust, built-in asset management features compared to many competitors in its class.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Premier tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
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