ServiceNow HRSD
Create connected, seamless employee experiences.
Overview
ServiceNow HR Service Delivery (HRSD) is part of the broader ServiceNow platform, designed to provide consumer-grade service experiences for employees. It automates HR processes, provides a single place for employees to get HR services, and offers performance analytics to optimize service delivery.
✨ Key Features
- Case and Knowledge Management
- Employee Service Center (Portal)
- Onboarding and Transitions
- Performance Analytics for HRSD
- Enterprise Document Management
- AI-powered Virtual Agent
🎯 Key Differentiators
- Built on the single Now Platform, enabling seamless cross-functional workflows (e.g., HR and IT)
- Powerful workflow automation capabilities
- Strong focus on the service delivery aspect of HR
Unique Value: Transforms HR from a functional silo into a strategic service provider by connecting HR workflows to the rest of the enterprise on a single platform.
🎯 Use Cases (5)
✅ Best For
- Anticipating trends and aligning HR services with business goals through performance analytics.
- Using KPIs and dashboards to get real-time insights into HR performance.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small businesses or companies not looking for an enterprise service management platform
🏆 Alternatives
Unlike HRIS systems, ServiceNow HRSD is purpose-built for managing and automating the delivery of HR services, providing a superior employee service experience and enabling end-to-end workflow automation across departments.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
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