ServiceNow Employee Center
A single, unified portal for employees to get the services and information they need.
Overview
ServiceNow Employee Center is a unified portal designed to provide employees with a single place to get help, find information, and complete tasks across multiple departments like HR, IT, and facilities. It evolves the traditional service portal into a comprehensive employee destination, offering curated experiences, personalized content, and seamless access to services. It is available in two versions: Employee Center and Employee Center Pro, with the latter adding more advanced communication and engagement features.
✨ Key Features
- Multi-Department Service Delivery
- Unified Task and Approvals Hub
- AI-Powered Search
- Personalized and Targeted Content
- Manager Hub
- Integration with Microsoft 365 and Teams
- Content Experiences & Campaigns (Pro)
🎯 Key Differentiators
- Built on the powerful Now Platform for enterprise-wide workflow automation
- Strong focus on multi-departmental service delivery
- Deep integration with IT Service Management (ITSM) and HR Service Delivery (HRSD)
Unique Value: ServiceNow Employee Center transforms the employee experience by providing a single, intelligent portal for all service needs, powered by enterprise-grade workflow automation.
🎯 Use Cases (4)
✅ Best For
- Used by large enterprises to consolidate disparate service portals into a single, unified experience
- Empowering managers with tools and insights to better support their teams
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies not using the ServiceNow platform for other business functions
- Organizations looking for a lightweight, social-first communication tool
🏆 Alternatives
Unlike communication-focused intranets, Employee Center is built for action and service delivery, allowing organizations to automate and resolve employee requests across the entire enterprise.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies by support plan tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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