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ServiceNow Contact Tracing

Manage contact tracing and create a safer, more resilient workplace.

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Overview

ServiceNow's Contact Tracing application is a component of their broader Safe Workplace Suite, designed to help organizations manage employee health and safety. It allows case managers to manually trace and track exposures by identifying individuals who may have come into contact with an affected employee, leveraging data from various sources like meeting schedules, badge swipes, and Wi-Fi logs. The platform provides tools for monitoring employee health, managing workplace readiness, and ensuring compliance with safety protocols.

✨ Key Features

  • Automated Case Creation
  • Contact Identification & Monitoring
  • Employee Health Screening
  • Workplace Safety Management
  • Vaccination Status Tracking
  • Integration with existing company systems

🎯 Key Differentiators

  • Deep integration with the ServiceNow platform
  • Highly customizable workflows
  • Comprehensive suite of workplace safety tools

Unique Value: Provides a single, unified platform for managing all aspects of workplace safety and employee health, integrated with existing IT and HR workflows.

🎯 Use Cases (4)

Enterprise-level contact tracing Workplace safety management Employee health monitoring Return-to-office planning

✅ Best For

  • Corporate contact tracing for COVID-19
  • Managing workplace safety protocols

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Small businesses with limited IT resources
  • Public health contact tracing for the general population

🏆 Alternatives

Salesforce Work.com Appian Everbridge

Offers a more holistic and integrated approach compared to standalone point solutions for contact tracing.

💻 Platforms

Web iOS Android API

🔌 Integrations

Microsoft Outlook Badge Access Control Systems Wi-Fi Logging Systems ServiceNow HR Service Delivery API

🛟 Support Options

  • ✓ Email Support
  • ✓ Live Chat
  • ✓ Phone Support
  • ✓ Dedicated Support (Enterprise tier)

🔒 Compliance & Security

✓ SOC 2 ✓ HIPAA ✓ BAA Available ✓ GDPR ✓ ISO 27001 ✓ SSO ✓ ISO 27001 ✓ SOC 2 Type II ✓ FedRAMP

💰 Pricing

Contact for pricing

✓ 14-day free trial

Visit ServiceNow Contact Tracing Website →