Opsgenie
Empower dev & ops teams to own their services, resolve incidents faster, and stay in control during incidents.
Overview
Opsgenie, an Atlassian product, is a modern incident management platform for operating always-on services. It ensures that critical incidents are never missed and that the right people are notified at the right time. Opsgenie provides deep integrations into monitoring, ticketing, and chat tools, flexible rules for routing alerts, and on-call schedules to orchestrate the response.
✨ Key Features
- On-Call Scheduling
- Alerting & Notifications
- Escalation Policies
- Incident Command Center
- Reporting & Analytics
- Integrations with Jira
- Status Pages
🎯 Key Differentiators
- Deep integration with the Atlassian ecosystem (Jira, Confluence, Bitbucket).
- Competitive pricing, especially for existing Atlassian customers.
- User-friendly interface.
Unique Value: Provides a seamless incident management experience for teams using Atlassian products, unifying workflows from code to operations.
🎯 Use Cases (4)
✅ Best For
- Integrating alerting with the Atlassian (Jira, Confluence) ecosystem.
- Managing complex on-call schedules and rotations.
- Routing alerts from various monitoring systems.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Organizations not using the Atlassian suite.
- Simple notification forwarding without on-call schedules.
🏆 Alternatives
Offers a more integrated experience for Jira users than competitors and often at a more accessible price point.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: Up to 5 users, basic alerting and on-call.
🔄 Similar Tools in Alert Escalation
PagerDuty
A popular incident management platform for on-call scheduling, alerting, and escalations....
Splunk On-Call
Formerly VictorOps, this is Splunk's tool for on-call management and incident response....
Zenduty
An end-to-end incident management and response orchestration platform....
incident.io
A Slack-native incident management platform for fast-growing tech companies....
AlertOps
A highly customizable incident management and IT alerting platform....
Squadcast
An integrated platform for on-call management, incident response, and SRE....