Kayako
AI Help Desk and Customer Support Platform.
Overview
Kayako is a help desk software company that provides a unified platform for managing customer support. It aims to help businesses scale their support without scaling headcount by using AI to clear backlogs and improve customer satisfaction. It centralizes conversations from email, chat, and social media.
✨ Key Features
- AI-powered ticket resolution
- Shared Inbox & Ticketing System
- Live Chat (Messenger)
- Public and Private Help Center
- Multi-Brand Support
- Reporting
🎯 Key Differentiators
- Unified customer journey view
- Simple and clean user interface
- Focus on personal and contextual conversations
- Both cloud and on-premise (Kayako Classic) options
Unique Value: Provides a simple and personal way to manage customer service by unifying conversations and customer history into a single, contextual view.
🎯 Use Cases (3)
✅ Best For
- Teams looking to implement AI to handle repetitive support queries
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Teams needing extensive native integrations outside of Zapier
- Businesses looking for a free or low-cost entry plan
🏆 Alternatives
Focuses more on the holistic customer journey and context than purely ticket-based systems, offering a more personal alternative to larger, more complex platforms.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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