HappySignals
Experience Management Platform for IT. More smiles, less time wasted – for you and your end-users!
Overview
HappySignals is a human-centric IT Experience Management (ITXM) platform that helps organizations measure and improve the employee experience with IT. It collects feedback on IT services, applications, and devices, translating employee sentiment into actionable data. By focusing on happiness and productivity metrics, HappySignals enables IT leaders to move beyond traditional SLAs to Experience Level Agreements (XLAs) and make data-driven decisions that enhance the digital workplace.
✨ Key Features
- Real-time Experience Measurement
- Ready-made Surveys for IT Touchpoints
- Happiness and Productivity Metrics
- AI-powered Feedback Analysis
- Experience Level Agreement (XLA) Management
- Role-based Dashboards and Reporting
- Integration with ITSM Tools
🎯 Key Differentiators
- Focus on IT Experience Management (ITXM) and XLAs.
- Deep integration with major ITSM platforms.
- Proprietary methodology for measuring happiness and lost productivity.
- Benchmarking data from millions of employee experiences.
Unique Value: Provides the tools and methodology for IT to measure and manage services based on employee experience (XLAs), not just technical metrics (SLAs), leading to higher productivity and satisfaction.
🎯 Use Cases (6)
✅ Best For
- Measuring end-user satisfaction after a support ticket is resolved.
- Identifying friction points in enterprise applications that cause lost productivity.
- Benchmarking IT experience against other organizations.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Core HR functions like payroll and benefits administration.
- Employee performance reviews and goal setting.
- Digital adoption walkthroughs for software.
🏆 Alternatives
Unlike general survey tools, HappySignals is purpose-built for IT, with pre-configured surveys, ITSM integrations, and relevant benchmarking data that provide value out-of-the-box.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: NA
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