Glassbox
Digital Experience Analytics
Overview
Glassbox is a digital experience analytics platform that helps businesses understand and optimize their customer journeys. It provides a comprehensive set of tools, including session replay, journey mapping, and performance analytics. The platform is designed to help businesses identify and resolve customer struggles, improve conversion rates, and drive digital growth.
✨ Key Features
- Session Replay
- Customer Journey Mapping
- Performance Analytics
- Struggle and Error Analysis
- Mobile App Analytics
🎯 Key Differentiators
- Focus on the entire digital customer journey
- Strong security and compliance
- Enterprise-grade scalability
Unique Value: Provides a comprehensive platform to understand and optimize the entire digital customer journey, with a strong focus on security and compliance.
🎯 Use Cases (4)
✅ Best For
- Using journey mapping to visualize and optimize the customer experience across channels
- Identifying and prioritizing the resolution of user struggles that are impacting conversions
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Simple event tracking and reporting
🏆 Alternatives
Offers a more enterprise-focused solution with stronger security and compliance features than many competitors.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (Contact Sales tier)
🔒 Compliance & Security
💰 Pricing
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