GetFeedback
The Agile Customer Experience Platform.
Overview
GetFeedback, a Momentive brand (the parent company of SurveyMonkey), is a customer experience platform built to help companies understand and improve their CX. Its primary differentiator is its powerful, native integration with Salesforce, which allows businesses to trigger surveys based on Salesforce events and map feedback data directly to Salesforce records. This provides a real-time, 360-degree view of the customer.
✨ Key Features
- Deep, native Salesforce integration
- Mobile-first, branded surveys
- Automated survey triggers based on customer journey events
- Real-time dashboards and text analytics
- NPS, CSAT, and CES survey types
- Website and mobile app feedback widgets
🎯 Key Differentiators
- Best-in-class, seamless integration with Salesforce
- Agile and easy-to-use platform
- Focus on actionability and closing the feedback loop
Unique Value: Enriches the Salesforce customer profile with real-time feedback, enabling businesses to take immediate, informed action to improve the customer experience.
🎯 Use Cases (5)
✅ Best For
- Improving customer experience for Salesforce users
- Automating feedback collection across the customer lifecycle
- Closing the loop with customers in real-time
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies not using Salesforce
- General-purpose market research or employee surveys
- Users looking for a low-cost or free survey tool
🏆 Alternatives
While other tools integrate with Salesforce, GetFeedback's integration is deeper and more intuitive, making it the superior choice for Salesforce-centric organizations.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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