ClickSoftware
Now part of Salesforce Field Service.
Overview
ClickSoftware was a leading provider of field service management and workforce management solutions. The company was acquired by Salesforce in 2019 and its technology has been integrated into Salesforce Field Service. ClickSoftware was known for its advanced scheduling and optimization engine, which used AI and machine learning to help businesses make the most efficient use of their mobile workforce. The company served a wide range of industries, including utilities, telecommunications, and home services.
✨ Key Features
- Service Optimization
- Mobile Workforce Management
- Predictive Field Service
- Customer Engagement
- Demand Forecasting
🎯 Key Differentiators
- Advanced scheduling and optimization engine.
- Deep industry expertise.
- Now part of the Salesforce ecosystem.
Unique Value: ClickSoftware's powerful scheduling and optimization technology, now part of Salesforce Field Service, helps businesses make the most efficient use of their mobile workforce.
🎯 Use Cases (4)
✅ Best For
- Optimizing the schedules of thousands of utility technicians.
- Forecasting demand for a telecommunications company.
- Improving the efficiency of a home services business.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small businesses with simple needs.
- Companies not looking for a Salesforce-based solution.
🏆 Alternatives
The integration with Salesforce provides a seamless connection between field service and CRM, offering a complete view of the customer.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
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